[CUSTOMER CARE OFFICER] CÔNG TY TNHH DỊCH VỤ VÀ GIÁO DỤC POLY TUYỂN DỤNG

JOB DESCRIPTION 

Key Responsibilities 

● Efficient & high-quality implementation of after-sales and customer care at the center

● Coordinating with Head TA to find out how to take care and support students

● Handle complaints from parents. 

● Arrange and support meeting teachers & parents 

● Arrange the mid-term, final tests, reports, and certificates and collect test result

● Liaise with Academic team to supply tests for classes 

● Support the other LCS in taking care of Library/Materials and in the execution of all courses when the LCS is not in the teachers' room 

● Assist Education Advisors or with some admin things as requested by Center Manager 

● Provide necessary administrative support on materials to all teachers during their working hours 

● Tracking and enrolling students in classes combined with Operation Supervisor to arrange schedule buses for students 

● Perform other duties as assigned by the Center Manager. 

REQUIREMENTS: 

● Graduated at College / University 

● Having at least 1 year of experience in Customer Service 

● Ability to multitask, prioritize and manage time effectively 

● Patience, empathy, and passion for communication 

● Knowledge of Office skills (Word, Excel,..) 

● Good verbal and written communication skills.

BENEFITS: 

● Competitive salary in line with experience and capability. ● Annual KPI evaluation for salary review. 

● Social, health & unemployment insurance. 

● Premium Healthcare insurance. 

● Annual leave days: 12 days/year. 

● Tuition fee discount for family members. 

WORKING SCHEDULE: 43 hours/ week 

WORKING LOCATION: 436-438-440 Tân Phú, Tân Phú Ward, District 7, HCMC

Career Site at POLY: career.polyvietnam.edu.vn